How do I get in touch with customer support?
If you have questions about your coverage, need help with your account, or want to understand how the program works, our support team is here to help. Our goal is to make it easy to get clear answers so you can understand your coverage and the steps to take if you ever need assistance.
Contact Customer Support
You can reach our support team using the following methods:
Email
support@tint.ai
Phone
(909) 505-2338
How Support Works
When you contact us, you’ll first be connected with our AI Agent, which is available 24/7 to:
- Answer common questions
- Help troubleshoot issues
- Guide you through next steps
- Route your request to the right team
In many cases, the AI Agent can resolve your request right away. If additional help is needed, it will connect you with a human support specialist during support hours or ensure your request is followed up on.
Support Hours (Human Agents)
Monday–Friday
10:00 AM – 6:00 PM EST
If you contact us outside of business hours, our AI Agent will continue to assist you and collect the necessary details so a support agent can follow up during the next business day.
What to expect
Our team aims to respond as quickly as possible and provide clear guidance on your questions. Starting with our AI Agent helps us get you to the right solution faster.