---
title: How to Cancel My Coverage
description: If you no longer want your mechanical coverage, you can request cancellation by contacting support. This article explains when you can cancel, how refunds work, and the steps to submit a cancellation request.
---
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1. [Mechanical Coverage Help Center](https://support.tint.ai/mechanical-coverage)
2. [FAQs](https://support.tint.ai/mechanical-coverage/faqs)
# How to Cancel My Coverage
## If you no longer want your mechanical coverage, you can request cancellation by contacting support. This article explains when you can cancel, how refunds work, and the steps to submit a cancellation request.
#### **Overview: Key things to know before canceling**
- You can request cancellation **at any time** by contacting support.
- **Full refund:** Available if you cancel **within 30 days of purchase and no claims have been made**.
- **Prorated refund:** May apply if you cancel **after 30 days**, depending on how much coverage time and mileage remains.
- Coverage **does not automatically cancel** if a vehicle is removed from Turo or Tint Offtrip.
- You can keep coverage, even if the vehicle is removed from Turo.
- Coverage remains active until your **cancellation request is processed and confirmed**.
If you have questions about your specific situation, contact support for assistance.
---
#### **How to request cancellation**
To cancel your coverage, you must contact the support team.
### **Step 1: Contact support**
Reach out using one of the options below:
**Email:** support@tint.ai
**Phone:** (909) 505-2338
**24/7 Support**When you contact support, you’ll first be connected with our AI Agent, which is available 24/7 to route your request.
- During business hours, the AI Agent can connect you with a licensed support agent
- If you contact us outside of business hours or while all agents are assisting other customers, a ticket will be created and a licensed support agent will follow up on the next business day
**Licensed Support Hours**Monday–Friday, 10:00 AM – 6:00 PM EST
When contacting support, let them know you would like to **cancel your mechanical coverage policy**.
### **Step 2: Provide your policy information**
Support may ask you to provide the following details:
- Your full name
- Policy number
- The vehicle covered under the policy
- Your requested cancellation date
- A photo of your current odometer
This information helps the team locate your policy and process the request.
### **Step 3: Receive confirmation**
Once your request is processed, you should receive confirmation that your coverage has been canceled. Keep this confirmation for your records.
---
### **Financial impact of canceling coverage**
The amount refunded, if any, depends on **when you cancel and whether a claim has been filed**.
#### **Cancellation within the first 30 days**
You may qualify for a **full refund** if:
- Cancellation is requested **within 30 days of the policy purchase date**, and
- **No claims have been made** under the policy.
#### **Cancellation after 30 days**
If you cancel after the first 30 days, you may receive a **prorated refund based on the time remaining on your policy. Please note that a fee of up to $50 may apply.**
A prorated refund means the refund amount is based on the **unused portion of your coverage term**.
#### **Situations that may affect refunds**
Refund eligibility may be impacted if:
- A claim has already been filed
- The policy has been active beyond the 30-day free cancellation window
- Reaching your mileage limit before the policy expiration date
- Other policy conditions apply
Support can confirm the refund amount, if any, during the cancellation process.
---
#### **Important notes**
### **Removing your vehicle from Turo does not cancel the policy**
Policies are **not automatically canceled** if a vehicle is removed from Turo or Tint Offtrip. A cancellation request must still be submitted.
### **Billing cycle timing**
Billing occurs at the **beginning of each month**, not on the policy purchase date. This may affect how refunds are calculated when coverage is canceled.
- [FAQs](https://support.tint.ai/mechanical-coverage/faqs)
- [General](https://support.tint.ai/mechanical-coverage/general)
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