How to Cancel My Coverage
If you no longer want your mechanical coverage, you can request cancellation by contacting support. This article explains when you can cancel, how refunds work, and the steps to submit a cancellation request.
Overview: Key things to know before canceling
- You can request cancellation at any time by contacting support.
- Full refund: Available if you cancel within 30 days of purchase and no claims have been made.
- Prorated refund: May apply if you cancel after 30 days, depending on how much coverage time and mileage remains.
- Coverage does not automatically cancel if a vehicle is removed from Turo or Tint Offtrip.
- You can keep coverage, even if the vehicle is removed from Turo.
- Coverage remains active until your cancellation request is processed and confirmed.
If you have questions about your specific situation, contact support for assistance.
How to request cancellation
To cancel your coverage, you must contact the support team.
Step 1: Contact support
Reach out using one of the options below:
Email: support@tint.ai
Phone: (909) 505-2338
24/7 Support
When you contact support, you’ll first be connected with our AI Agent, which is available 24/7 to route your request.
- During business hours, the AI Agent can connect you with a licensed support agent
- If you contact us outside of business hours or while all agents are assisting other customers, a ticket will be created and a licensed support agent will follow up on the next business day
Licensed Support Hours
Monday–Friday, 10:00 AM – 6:00 PM EST
When contacting support, let them know you would like to cancel your mechanical coverage policy.
Step 2: Provide your policy information
Support may ask you to provide the following details:
- Your full name
- Policy number
- The vehicle covered under the policy
- Your requested cancellation date
- A photo of your current odometer
This information helps the team locate your policy and process the request.
Step 3: Receive confirmation
Once your request is processed, you should receive confirmation that your coverage has been canceled. Keep this confirmation for your records.
Financial impact of canceling coverage
The amount refunded, if any, depends on when you cancel and whether a claim has been filed.
Cancellation within the first 30 days
You may qualify for a full refund if:
- Cancellation is requested within 30 days of the policy purchase date, and
- No claims have been made under the policy.
Cancellation after 30 days
If cancellation occurs after the first 30 days, you may receive a prorated refund.
A prorated refund means the refund amount is based on the unused portion of your coverage term.
Situations that may affect refunds
Refund eligibility may be impacted if:
- A claim has already been filed
- The policy has been active beyond the 30-day free cancellation window
- Reaching your mileage limit before the policy expiration date
- Other policy conditions apply
Support can confirm the refund amount, if any, during the cancellation process.
Important notes
Removing your vehicle from Turo does not cancel the policy
Policies are not automatically canceled if a vehicle is removed from Turo or Tint Offtrip. A cancellation request must still be submitted.
Billing cycle timing
Billing occurs at the beginning of each month, not on the policy purchase date. This may affect how refunds are calculated when coverage is canceled.