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Understanding Mechanical Coverage: Getting Started

This guide walks through what happens after purchase, when coverage begins, and what you should do to make sure your policy stays active.

Overview

Once you purchase mechanical coverage, a few important steps and timelines determine when your coverage becomes active and how to keep it in good standing.

What Happens After You Purchase Coverage

After your coverage is purchased, your policy becomes active in the system right away. However, repairs are not eligible for coverage immediately.

There are a few checkpoints to be aware of before coverage can apply to a mechanical issue.

When Coverage Begins

Mechanical coverage includes a waiting period before repairs can be eligible.

Coverage becomes active after both of the following happen:

  • 30 days have passed, and
  • 1,000 miles have been driven

When these have both happened, the waiting period is over.

This waiting period helps ensure that coverage applies to unexpected mechanical issues that occur after the policy starts.

Checkpoint 1: Waiting Period

Your policy must complete the waiting period before mechanical repairs may be eligible.

Waiting period requirements

  • 30 days and 1,000 miles driven

During this time, repairs would not be eligible under the policy.

Checkpoint 2: Provide an Odometer Photo

After your policy is purchased, you may be asked to upload a photo of your vehicle’s odometer.

This helps confirm the vehicle’s mileage at the start of coverage.

What to do

  1. Take a clear photo of your vehicle’s odometer, or provide a photo from the vehicle’s native OEM app
  2. Upload the photo through the policy portal when prompted
  3. An agent will review and approve the photo

Providing the odometer photo within a reasonable timeframe helps keep your policy information accurate.

Keeping Your Coverage Active

To keep your coverage active, make sure the following stay up to date:

Payment information

  • Billing occurs at the beginning of each month

Vehicle eligibility

  • The vehicle should remain eligible under program requirements

Policy details

  • Contact information and payment method should stay current

If your address or payment method changes, you can update this information by contacting support.

Important Limitations

⚠️ Repairs during the waiting period are not eligible for coverage.

⚠️ Unauthorized repairs may not be covered. Repairs should follow the required claims process.

⚠️ Coverage is limited to the value of the vehicle. Mechanical coverage cannot exceed the vehicle’s current value.

If you are unsure whether a repair process is covered or how to start a claim, contact support before scheduling repairs.

Need Help?

If you need help, our support team is available through the following channels:

Email: support@tint.ai
Phone: (909) 505-2338

24/7 Support
When you contact support, you’ll first be connected with our AI Agent, which is available 24/7 to route your request.

  • During business hours, the AI Agent can connect you with a licensed support agent
  • If you contact us outside of business hours or while all agents are assisting other customers, a ticket will be created and a licensed support agent will follow up on the next business day

Licensed Support Hours
Monday–Friday, 10:00 AM – 6:00 PM EST