---
title: What to Do If a Mechanical Issue Happens During a Turo Trip
description: If your vehicle experiences a mechanical issue while it is with a Turo guest, you may need to coordinate between mechanical coverage support and Turo support.
---
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1. [Mechanical Coverage Help Center](https://support.tint.ai/mechanical-coverage)
2. [General](https://support.tint.ai/mechanical-coverage/general)
# What to Do If a Mechanical Issue Happens During a Turo Trip
## If your vehicle experiences a mechanical issue while it is with a Turo guest, you may need to coordinate between mechanical coverage support and Turo support.
Mechanical coverage can help with **covered breakdowns and roadside assistance**, while **Turo manages the active trip and guest experience**.
This guide explains what to do and who to contact when a mechanical issue happens during a trip.
---
#### **Start by Understanding Who Handles What**
When a vehicle issue happens during an active trip, two different teams may be involved.
### **Mechanical Coverage Support**
Mechanical coverage may help with **covered mechanical breakdowns** and **roadside assistance services** included in your policy.
This may include:
- Support for covered mechanical failures
- Roadside assistance services
- Questions about your coverage or claims process
Mechanical Coverage Support
**Email:** support@tint.ai
**Phone:** (909) 505-2338
**24/7 Support**When you contact support, you’ll first be connected with our AI Agent, which is available 24/7 to route your request.
- During business hours, the AI Agent can connect you with a licensed support agent
- If you contact us outside of business hours or while all agents are assisting other customers, a ticket will be created and a licensed support agent will follow up on the next business day
**Licensed Support Hours**Monday–Friday, 10:00 AM – 6:00 PM EST
**Emergency roadside assistance phone number:** 1-518-628-2745
---
### **Turo Support**
Turo manages everything related to the **trip itself and the guest’s experience**.
You may need to contact Turo if the issue involves:
- The **status of the trip**
- **Guest communication**
- **Trip cancellations or changes**
- **Guest transportation**
- **Trip-related disputes**
If your question is related to the **trip or the guest**, Turo is typically the best point of contact.
---
### **What To Do If a Mechanical Issue Happens During a Trip**
If a guest reports a mechanical issue while they have your vehicle, follow these general steps.
---
#### **1. Gather Basic Information About the Issue**
Start by understanding what happened and the current condition of the vehicle.
Helpful information may include:
- The type of issue the guest is experiencing
- Whether the vehicle can still be driven safely
- The current location of the vehicle
Whether roadside assistance may be needed
---
#### **2. Determine If Roadside Assistance Is Needed**
If the vehicle cannot be driven or is unsafe to operate, roadside assistance may be required.
Roadside assistance services may include:
- Towing
- Battery jump-starts
- Lockout assistance
- Tire changes
- Fuel delivery
---
#### **3. Contact Mechanical Coverage Support for Coverage Questions**
If the issue appears to be a **mechanical breakdown**, you can contact support to understand what coverage may apply and what the next steps may be.
Support can help explain:
- How to report a breakdown
- What documentation may be required
- Whether repair authorization may be needed
To report a claim, please log in to the portal and click “Submit a Claim”. You will then be contacted by Fair’s claims department to assist with your claim.
---
#### **4. Contact Turo for Trip-Related Issues**
If the mechanical issue affects the **guest’s ability to continue the trip**, Turo may need to assist.
This can include situations such as:
- The guest cannot continue driving the vehicle
- The trip may need to end early
- The guest needs alternative transportation
- There are questions about the trip itself
Mechanical coverage support cannot manage **trip decisions or guest arrangements**, so Turo may need to handle those situations.
---
### **Important Things to Know**
### **Mechanical Coverage Does Not Apply to Every Issue**
Mechanical coverage typically does **not apply to certain types of vehicle issues**, including:
- Routine maintenance items
- Cosmetic damage
- Damage caused by misuse
- Environmental damage
- Unauthorized repairs
---
### **Do Not Begin Repairs Without Guidance**
Repairs may need to follow specific steps for coverage to apply.
- [FAQs](https://support.tint.ai/mechanical-coverage/faqs)
- [General](https://support.tint.ai/mechanical-coverage/general)
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