Off-trip insurance covers your vehicle while it is parked between bookings. If something happens to a vehicle during that time, you file the claim with us.
Filing a claim
- Log in at my.tint.ai and open Off-Trip Insurance.
- Select the Claims tab.
- Click File a Claim and follow the steps.
You can also start from a single vehicle. Open the Fleet tab, click the vehicle, and use File a claim in the panel on the right. Starting there means the vehicle is already selected.
It helps to have the vehicle's VIN, the date the damage happened, a short description of what happened, and photos of the damage before you start.
Tracking a claim
Your claims appear on the same Claims tab. Before you file anything it reads "No claims yet", and once you have filed, each claim is listed there.
Who will be in touch
Depending on the type of claim, it may be handled by our own claims team or by a claims partner working on the insurer's behalf. Whoever handles it will contact you directly, so a call or an email may come from a company name you do not recognise.
Need help?
- Email: support@tint.ai
- Phone: (909) 505-2338
- Human support hours: Monday to Friday, 9:00 AM to 5:00 PM CT
- AI Agent / Aimee: available 24/7