--- title: How do I file and track a claim? description: If something happens to a vehicle during that time, you file the claim with us. --- [Skip to content](https://support.tint.ai/off-trip-insurance/how-do-i-file-and-track-a-claim#main-content) English - United States Show submenu for translations ![tint-embedded-insurance](https://support.tint.ai/hs-fs/hubfs/Tint%20Main%20Logo%20for%20Hubspot.png?width=700&height=250&name=Tint%20Main%20Logo%20for%20Hubspot.png) Open main navigation Close main navigation - English - United States Show submenu for translations - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Off Trip Insurance](https://support.tint.ai/off-trip-insurance) 2. [Portal and account](https://support.tint.ai/off-trip-insurance/portal-and-account) 3. [Claims](https://support.tint.ai/off-trip-insurance/portal-and-account#claims) # How do I file and track a claim? Off-trip insurance covers your vehicle when it is not on a Turo trip but is still being used for your Turo business: parked between bookings, on the way to meet a guest, or out for cleaning, fuel or maintenance. If something happens during that time, you file the claim with us.   ### **Filing a claim** 1. Log in at **my.tint.ai** and open **Off-Trip Insurance**. 2. Select the **Claims** tab. 3. Click **File a Claim** and follow the steps. *![Filing a Claim](https://support.tint.ai/hs-fs/hubfs/Screenshot%202026-09-03%20at%2010.06.45%20AM.png?width=670&height=424&name=Screenshot%202026-09-03%20at%2010.06.45%20AM.png)* **You can also start from a single vehicle.** Open the **Fleet** tab, click the vehicle, and use **File a claim** in the panel on the right. Starting there means the vehicle is already selected. It helps to have the vehicle's VIN, the date the damage happened, a short description of what happened, and photos of the damage before you start. ### **Tracking a claim** Your claims appear on the same **Claims** tab. Before you file anything it reads "No claims yet", and once you have filed, each claim is listed there. ### **Who will be in touch** Depending on the type of claim, it may be handled by our own claims team or by a claims partner working on the insurer's behalf. Whoever handles it will contact you directly, so a call or an email may come from a company name you do not recognise. --- ### **Need help?** - **Email:** [support@tint.ai](mailto:support@tint.ai) - **Phone:** (909) 505-2338 - **Human support hours:** Monday to Friday, 9:00 AM to 5:00 PM CT - **AI Agent / Aimee:** available 24/7 - [General](https://support.tint.ai/off-trip-insurance/general#main-content) - [Quote](https://support.tint.ai/off-trip-insurance/general#quote) - [Documents and proof of insurance](https://support.tint.ai/off-trip-insurance/documents-and-proof-of-insurance) - [Portal and account](https://support.tint.ai/off-trip-insurance/portal-and-account#main-content) - [Claims](https://support.tint.ai/off-trip-insurance/portal-and-account#claims) - [Billings and payments](https://support.tint.ai/off-trip-insurance/billings-and-payments) - [Telematics](https://support.tint.ai/off-trip-insurance/telematics) [![tint-embedded-insurance](https://support.tint.ai/hs-fs/hubfs/Tint%20Main%20Logo%20for%20Hubspot.png?width=700&height=250&name=Tint%20Main%20Logo%20for%20Hubspot.png "tint-embedded-insurance")](http://www.tint.ai) [mailto:email@email.com](mailto:email@email.com) Copyright © 2026, Tint