Refunds and credits: when will I get my money back?
You pay for each month at the start of it. So when a change part-way through a month means you owe less, we owe you the unused part back. That comes back as a credit rather than a payment to your card.
How a credit works
A credit sits on your account and is taken off your next invoice automatically.
You do not need to claim it or ask for it.
Your invoice shows it on its own line, so you can see the premium, the taxes and fees, any credits applied, and the total you are actually charged.
What creates a credit
- Removing a vehicle. Coverage ends the day after you remove it, and you are credited for the rest of the month.
- Moving a vehicle to a higher deductible, or to liability only. You are credited the difference for the rest of the month.
- Reconnecting telematics after a vehicle has moved to the non-telematics rate. You are credited the difference from the day the rate goes back down.
Every one of these is worked out by the day, not rounded to a month.
When you will see it
On your next invoice, on the 1st of the following month.
If you make another change before then that costs money, the credit is used against that instead, and you are only charged the difference. Either way it is used at the first opportunity.
Two things worth knowing
Removing a vehicle on the last day of the month does not create a credit. The month has already run, so there is nothing unused to give back. If you are removing a vehicle to save money, do it earlier in the month rather than at the end of it.
If you cancel your policy while you have a credit, there is no next invoice for it to come off. Contact us and we will arrange to return it to your card instead.
If you would rather have the money back on your card
Email support@tint.ai and ask. Credits go to your account by default because most hosts have another invoice coming, but we can refund to your card instead.
Need help?
- Email: support@tint.ai
- Phone: (909) 505-2338
- Human support hours: Monday to Friday, 9:00 AM to 5:00 PM CT
- AI Agent / Aimee: available 24/7