Skip to content
English - United States
Contact us
  • There are no suggestions because the search field is empty.

What happens if I dispute a payment or file a chargeback?

Talk to us first

If something on your invoice does not look right, email support@tint.ai and we will review it with you. Most billing questions have an ordinary explanation, and we can fix a genuine error directly. A chargeback cannot be undone as easily.

Before you dispute, it is worth knowing how the billing works:

  • Your monthly premium reflects your policy as it stood at the end of the previous month.
  • A change made during the month that reduces what you owe comes back as a credit on your next invoice, not as an immediate refund.
  • A change that increases what you owe, including a vehicle moving to the non-telematics rate, is charged for the rest of that month.

What happens if you file a chargeback

If you dispute a payment with your card provider, your bank notifies us on the day you initiate the chargeback. Once the bank returns the funds to you, we are required to issue an immediate insurance cancellation notice.

Your off-trip coverage is void from the first day of the disputed billing period, which we call the coverage cancellation date. So a chargeback on your January payment cancels your coverage retroactively from 1 January.

If you have also asked us to cancel your policy, the coverage cancellation date takes precedence, and it may be earlier than the date you asked for.

Reporting

Tint and our insurance partners are legally obliged to notify the DMV when insurance is cancelled, whoever initiated it. That means:

  • Your vehicle may be reported as uninsured from the coverage cancellation date.
  • You may have to show your DMV proof of alternative coverage.
  • Penalties for driving uninsured can include suspension of your licence or registration, fines, or an SR-22 filing requirement.

We may also have to report a lapse in insurance to the platforms and services you use, which can affect your ability to use them without valid proof of coverage.

Withdrawing a chargeback

If you want to reverse a chargeback and get your coverage back:

  1. Contact your bank promptly and withdraw the dispute.
  2. Email support@tint.ai to tell us you have withdrawn it.
  3. Send us written proof that you asked your bank to cancel the chargeback.

We can only reinstate your insurance once your bank confirms the chargeback has been withdrawn.

Need help?

  • Email: support@tint.ai
  • Phone: (909) 505-2338
  • Human support hours: Monday to Friday, 9:00 AM to 5:00 PM CT
  • AI Agent / Aimee: available 24/7