When will my card be charged?
The monthly charge
- Your invoice is created on the 1st of each month and covers that month.
- We charge it on the 2nd, to the payment method on file.
- You get a reminder before the charge, and your itemised invoice the day before it.
These are calendar dates, so the charge does not move to the next working day if the 2nd falls on a weekend.
How the amount is worked out
Your monthly premium is based on how your policy looked at the end of the previous month: which vehicles you had, what coverage each one had, and which vehicles had telematics connected.
That is why a change you make in the middle of a month does not simply appear as a different monthly figure. It is handled separately, on the day you make it.
Changes you make during the month
- Something that costs more, such as adding a vehicle or moving to a lower deductible, is charged straight away for the rest of that month, because the month has already been paid for.
- Something that costs less, such as removing a vehicle or moving to a higher deductible, becomes a credit on your account and comes off your next invoice.
Where to see your invoices
Open Off-Trip Insurance and select the Invoices tab. Each invoice is itemised by vehicle, with your premium, taxes and fees, any credits applied, and the total.
If a payment fails
We retry automatically, and you can pay from the portal. See the article on what happens if your payment fails or you have past-due premiums.
Need help?
- Email: support@tint.ai
- Phone: (909) 505-2338
- Human support hours: Monday to Friday, 9:00 AM to 5:00 PM CT
- AI Agent / Aimee: available 24/7