---
title: How to Cancel or Re-add TrustedTransport Coverage?
description: Need to cancel insurance for a vehicle that hasn’t shipped yet? This guide explains how cancellation works, when you can cancel, and what to do if you want to re-insure a vehicle later.
---
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1. [TrustedTransport™ by Tint](https://support.tint.ai/trusted-transport)
2. [General](https://support.tint.ai/trusted-transport/general)
# How to Cancel or Re-add TrustedTransport Coverage?
## Need to cancel insurance for a vehicle that hasn’t shipped yet? This guide explains how cancellation works, when you can cancel, and what to do if you want to re-insure a vehicle later.
### **When Can I Cancel Coverage?**
You can cancel TrustedTransport coverage **only if the load is not yet in transit**.
- Cancellations must be made before the carrier picks up the vehicle.
- Load status must still be "New" or "Not Picked Up."
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### **How to Cancel Coverage**
1. Open the load or shipment in your platform
2. Click **“Manage Insurance”** or equivalent option
3. Find the vehicle you insured
4. Click **“Cancel Coverage”**
5. Confirm the cancellation
→ The vehicle will move to a **“Canceled”** section with the cancellation date
▶️[Watch a walkthrough video](https://www.loom.com/share/adca3bb8bdff4a94a327491ca689f4e4?sid=7f94e000-ec6f-46b5-bfd9-c94d19d76022)
---
### **How to Re-Add Coverage After Canceling**
Once coverage is canceled, it **cannot be re-added automatically** through the platform. To re-insure a vehicle:
1. **Contact Tint Support** Email: support@tint.ai
Phone: (909) 310-2685
2. Include:
- The vehicle **VIN**
- **Load ID** or shipment details
3. Allow up to **1 business day** for manual processing
4. If the vehicle is still eligible, a new quote will appear in your interface under **“Uncovered Vehicles”**
⚠️ New quotes are handled **manually** and may require internal team review. Re-adding is not guaranteed if shipment status has changed.
---
### **Automatic Cancellations**
If the entire shipment or load is canceled in your platform:
- All active TrustedTransport coverage will be **automatically canceled**
- **Refunds are triggered automatically**, typically processed within **7–14 business days** (depending on your bank)
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### **Important Limitations**
- **Coverage cannot be added or canceled after pickup** — all changes must be made before the vehicle is in transit.
- Canceled vehicles move to the **“Uncovered Vehicles”** section, marked with a **“Canceled”** status and the date of cancellation.
- If coverage is canceled unintentionally, you must **request a new quote manually**.
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#### **Need more help?**
If you have questions about your coverage or want to review the full policy terms, please contact us at **support@tint.ai** or call **(909) 310-2685**. We’re here to help.
- [General](https://support.tint.ai/trusted-transport/general)
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