How to Cancel or Re-add TrustedTransport Coverage?
Need to cancel insurance for a vehicle that hasn’t shipped yet? This guide explains how cancellation works, when you can cancel, and what to do if you want to re-insure a vehicle later.
When Can I Cancel Coverage?
You can cancel TrustedTransport coverage only if the load is not yet in transit.
- Cancellations must be made before the carrier picks up the vehicle.
- Load status must still be "New" or "Not Picked Up."
How to Cancel Coverage
- Open the load or shipment in your platform
- Click “Manage Insurance” or equivalent option
- Find the vehicle you insured
- Click “Cancel Coverage”
- Confirm the cancellation
→ The vehicle will move to a “Canceled” section with the cancellation date
How to Re-Add Coverage After Canceling
Once coverage is canceled, it cannot be re-added automatically through the platform. To re-insure a vehicle:
- Contact Tint Support
Email: support@tint.ai
Phone: (909) 310-2685 - Include:
- The vehicle VIN
- Load ID or shipment details
- Allow up to 1 business day for manual processing
- If the vehicle is still eligible, a new quote will appear in your interface under “Uncovered Vehicles”
⚠️ New quotes are handled manually and may require internal team review. Re-adding is not guaranteed if shipment status has changed.
Automatic Cancellations
If the entire shipment or load is canceled in your platform:
- All active TrustedTransport coverage will be automatically canceled
- Refunds are triggered automatically, typically processed within 7–14 business days (depending on your bank)
Important Limitations
- Coverage cannot be added or canceled after pickup — all changes must be made before the vehicle is in transit.
- Canceled vehicles move to the “Uncovered Vehicles” section, marked with a “Canceled” status and the date of cancellation.
- If coverage is canceled unintentionally, you must request a new quote manually.