How to File a Claim with TrustedTransport: Step-by-Step Guide

Key Highlights

• Claims must be filed within 7 days of discovering the loss or damage.
• Pre- and post-shipment photos are required for coverage.
• Most valid claims are paid within 7 days of approval.
• A $100 deductible applies to every claim.
• Only vehicles valued at $100,000 or less are eligible for coverage.

When to File a Claim

You should file a claim if your vehicle experiences direct physical damage or loss during transit that is not excluded under the policy. Examples include: collision damage, theft, vandalism, or fire.

Types of Claims Covered

TrustedTransport shipper’s interest insurance is designed to protect against direct physical loss or damage to your vehicle while it is in transit. Common types of covered claims include:

• Collision or overturn: If the transport truck is involved in an accident and your vehicle is damaged.
• Damage during loading or unloading: If your vehicle is harmed while being placed on or removed from the carrier.
• Theft: If your vehicle is stolen while in the carrier’s custody.
• Vandalism: If your vehicle is deliberately damaged during transit.
• Fire: If a fire occurs while your vehicle is being shipped.
• Towing and storage fees: Reasonable towing costs and up to 5 days of storage are covered if directly related to a covered loss.

Important Note: Coverage only applies to vehicles valued at $100,000 or less that have been properly declared before shipment, with required pre- and post-shipment photos submitted.

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Claims Checklist — What to Have Ready

Before starting your claim, be sure you have:

✅ Item	Why It’s Needed
Purchase Confirmation Email	Helps us locate your policy (includes load ID and VIN)
Pre-shipment photos (clear, date- and time-stamped, showing all sides, top, and bottom)	Verifies condition before transit
Post-shipment photos (taken upon delivery, showing any damage)	Verifies condition after transit
Bill of lading and delivery receipt (as applicable)	Confirms shipment details
Police report (if theft, vandalism, or another criminal act occurred)	Supports claims involving criminal activity

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How to File a Claim

 

1. Report the Loss Promptly

Submit your claim through the Tint Protal within 7 days of discovering the loss.
▶️ Watch a video walkthrough

 

2. Provide the Required Documents

Be ready to upload:

• Shipment details
• All required photos/documents

3. Work with the Claims Team

Our team will:

1. Review your claim and verify eligibility
2. Request any missing information or clarification
3. Communicate next steps
   
   

Claim Evaluation

Vehicle value is based on the lowest of:

• Declared value
• Actual cash value (ACV)
• $100,000 policy limit
  
  

Repair claims are reimbursed up to the fair market repair cost, within the insured limit.

Getting Paid

Once approved:

• Most valid claims are paid within 7 days
• Payments go to you or your designated loss payee/lienholder
• A $100 deductible will be subtracted from your payout

 

Helpful Tips for a Smooth Claim

• Always take clear, date- and time-stamped photos before and after shipment — they are required for coverage.
• Report any loss or damage as soon as possible to avoid delays.
• Keep copies of all shipping paperwork in case our team requests them.
• If the vehicle is undeliverable or requires towing, reasonable towing and up to 5 days of storage fees related to covered damage may also be reimbursed.

 

Need more help?

If you need guidance on the claims process or aren’t sure whether your situation qualifies, reach out to us at support@tint.ai or call (909) 310-2685. Our team is here to help you every step of the way.