Why Is My Vehicle Not Eligible for Coverage?
Some vehicles may appear as "Not Eligible" for TrustedTransport coverage when managing insurance in Super Dispatch. This article outlines the most common reasons and what you can do next.
🚫 Ineligibility Reasons & How to Resolve Them
|
Ineligibility Reason |
Displayed Message |
How to Resolve It |
|
Driveaway transport |
Driveaway transport is not covered |
Not eligible for coverage. TrustedTransport does not insure driveaway services. |
|
Pickup outside the continental U.S. |
Vehicle pickup location is outside the coverage territory |
Coverage is only available for vehicles picked up within the continental U.S. |
|
Delivery outside the continental U.S. |
Vehicle delivery location is outside the coverage territory |
Coverage is only available for vehicles delivered within the continental U.S. |
|
Unsupported vehicle type |
Vehicle type is not supported |
TrustedTransport covers standard automobiles only (no RVs, boats, trailers, etc.) |
|
Load already in transit or completed |
Vehicle is already in transit or delivered |
Insurance must be added before pickup. You cannot insure in-transit or delivered vehicles. |
|
Inactive or archived load/vehicle |
Vehicle is not available for shipment |
Insurance cannot be added to inactive or archived vehicles. Create a new active shipment if needed. |
|
Missing VIN |
Vehicle is missing a VIN |
Update the vehicle information to include a valid VIN. Refresh the insurance interface. |
|
Missing vehicle value |
Vehicle needs a current market value |
Use the insurance interface to declare the vehicle’s value before proceeding. |
|
Vehicle value exceeds $100K |
Vehicle value exceeds the $100,000 coverage limit |
TrustedTransport only covers vehicles valued at $100,000 or less. Not eligible for coverage. |
💡 Tip: Eligibility is determined automatically based on your vehicle and load details. Some issues (like VIN or value) can be fixed — others (like vehicle type or territory) are hard exclusions.
Need more help?
- If you have questions about your coverage or want to review the full policy terms, please contact us at support@tint.ai or call (909) 310-2685. We’re here to help.