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How are payments and cancellations handled under this off-trip insurance program?

This article explains how payments and cancellations are managed under the off-trip insurance program, including recent updates to billing starting April 2026.

💳 Payments (Updated Billing Experience)

Starting April 2026, billing for off-trip insurance is moving to an automated monthly system designed to be more predictable and transparent.

What to expect

  • Monthly billing cycle: Charges are processed at the beginning of each month (expected around the 2nd).
  • Itemized invoices: You will receive a detailed breakdown of your charges, including renewals, via a link to your invoice in the Tint Portal.
  • Email notifications:
    • 5 days before billing: Reminder email
    • 24 hours before billing: Invoice email with a direct link to your itemized charges
  • Direct portal access: Invoice links take you straight to your invoice in the Tint Portal—no extra steps required.
  • Immediate credit application: Any earned credits are automatically applied to your next transaction (no need to wait until the next billing cycle).

Key dates during rollout

  • March 31: Tint Portal will be temporarily unavailable starting at 1 PM PST / 4 PM EST for system updates
  • April 1: You will receive your first invoice email
  • April 2: Charges are expected to be processed

Note: In rare cases, billing timing may be adjusted during rollout.

Why this change?

The new system is designed to provide:

  • More predictable billing → easier cash flow management
  • Greater transparency → clear, itemized invoices
  • Better control → improved tools and reporting in the Tint Portal

❌ Cancellations

Cancellation handling remains consistent with the existing program rules.

  • Coverage can be canceled according to policy terms
  • Any applicable charges or refunds will be reflected in your invoice
  • Changes will appear in your itemized billing breakdown for full visibility

🔎 Where to view your billing details

You can access your invoices and billing history directly in the Tint Portal.

Each billing-related email will include a direct link to your invoice for easy access.

📩 Need help?

If you have questions about your invoice, billing timing, or cancellations, please don’t hesitate to contact our support team at support@tint.ai or (909) 505-2338.