---
title: How are payments and cancellations handled under this off-trip insurance program?
description: This article explains how payments and cancellations are managed under the off-trip insurance program
---
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1. [Off Trip Insurance for Turo](https://support.tint.ai/turo)
2. [General](https://support.tint.ai/turo/general)
March 19, 2026
# How are payments and cancellations handled under this off-trip insurance program?
## This article explains how payments and cancellations are managed under the off-trip insurance program, including recent updates to billing starting April 2026.
### **đź’ł Payments (Updated Billing Experience)**
Starting April 2026, billing for off-trip insurance is moving to an **automated monthly system** designed to be more predictable and transparent.
### **What to expect**
- **Monthly billing cycle**: Charges are processed at the beginning of each month (expected around the 2nd).
- **Itemized invoices**: You will receive a detailed breakdown of your charges, including renewals, via a link to your invoice in the Tint Portal.
- **Email notifications**:
- **5 days before billing**: Reminder email
- **24 hours before billing**: Invoice email with a direct link to your itemized charges
- **Direct portal access**: Invoice links take you straight to your invoice in the Tint Portal—no extra steps required.
- **Immediate credit application**: Any earned credits are automatically applied to your next transaction (no need to wait until the next billing cycle).
### **Key dates during rollout**
- **March 31**: Tint Portal will be temporarily unavailable starting at 1 PM PST / 4 PM EST for system updates
- **April 1**: You will receive your first invoice email
- **April 2**: Charges are expected to be processed
Note: In rare cases, billing timing may be adjusted during rollout.
### **Why this change?**
The new system is designed to provide:
- **More predictable billing** → easier cash flow management
- **Greater transparency** → clear, itemized invoices
- **Better control** → improved tools and reporting in the Tint Portal
---
#### **❌ Cancellations**
Cancellation handling remains consistent with the existing program rules.
- Coverage can be canceled according to policy terms
- Any applicable charges or refunds will be reflected in your invoice
- Changes will appear in your itemized billing breakdown for full visibility
---
#### **🔎 Where to view your billing details**
You can access your invoices and billing history directly in the **Tint Portal**.
Each billing-related email will include a direct link to your invoice for easy access.
---
#### **đź“© Need help?**
If you have questions about your invoice, billing timing, or cancellations, please don’t hesitate to contact our support team at support@tint.ai or (909) 505-2338.
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- [Account Management](https://support.tint.ai/turo/account-management#main-content)
- [Billing & Pricing](https://support.tint.ai/turo/account-management#billing-pricing)
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