This article explains how payments and cancellations are managed under the off-trip insurance program
1. Billing and Invoicing
- Premiums, taxes, and service fees must be paid in advance at the start of each month.
- The invoice is based on the account (the fleet) as of the last day of the previous month.
1.1. Credit-Generating Changes
📌 Please note:
Any changes made after the last day of the month that generate a credit will be reflected in the next billing cycle invoice, such as:
- Removing vehicles
- Changing coverages
- Moving to telematics plan
Example: If you remove a vehicle on January 2nd, the credit from January 2nd to January 31st will be applied to the February invoice.
1.2. Endorsements
Endorsements are paid on the day of the change using the payment method on file
- Adding a vehicle
- Upgrading the coverage plan (e.g., changing to a $1,000 deductible)
1.3. Switching Between Telematics and Non-Telematics Plans
- If your vehicle is switched to a non-telematics plan during a specific month, the pro-rated debit will be added to the next billing cycle.
- Similarly, if a vehicle is switched to a telematics plan, the credit will be reflected in the next billing cycle.
2. Payment Methods
- A valid payment method must be registered on your account. You can update this directly through the portal.
- Currently, we only accept credit/debit cards as the primary payment method on file.
- Alternatively, we partner with Stripe to offer additional options:
- You can request the invoice and pay directly through a Stripe link via ACH if preferred.
3. Invoice Timing
- Our current system does not allow you to select the day for payment.
- A reminder and the invoice will be emailed before your monthly payment, so you know the amount and payment date in advance.
4. Nonpayment Consequences
Tint reserves the right to cancel your policy in the event of nonpayment.
Please keep in mind that your vehicles are not covered until you make the monthly payment.
Cancellation Policy
Cancellation is not a self-service tool.
- To cancel the entire policy, you need to contact our customer support team at support@tint.ai or at (909) 505-2338 during business hours (9 AM-5 PM CT).
- Coverage ends on the cancellation day.
- A pro-rated refund will be issued for the remaining days of the month that were paid in advance.
If you need further assistance, please don’t hesitate to contact our support team at support@tint.ai or (909) 505-2338.